Terms and conditions

The company SARL AVM Import is registered in the commercial register under number RCS 501423081. Its mailing address is Route de Lalbenque 46000 CAHORS, its contact mail is contact@joeandjo.fr.


Any order in respect of a product appearing in the online shop of the site www.joeandjo.fr supposes the consultation and the prior acceptance of the present general conditions of sale. The click of validation of the order implies a full acceptance of the present ones. This click with "digital signature" value

Object

The present general terms and conditions are intended to define the rights and obligations of the parties in the context of online sale of goods offered by AVM Import SARL to the consumer.

Order confirmation

The contractual information will be confirmed by e-mail to the address indicated by the consumer within the order form.

Proof of the transaction

The computerized registers stored in the computer systems of SARL AVM Import under reasonable conditions of safety are considered as evidence of communications, orders and payments between the parties.

The archiving of purchase orders and invoices is made on a reliable and durable medium that can be produced as proof.

Product Information

Every effort has been made to ensure the accuracy of the information presented on the site www.joeandjo.fr. SARL AVM Import or its suppliers are nonetheless not responsible for the consequences, incidents, special damages resulting from the electronic transmissions or the accuracy of the information transmitted even if AVM Import SARL has knowledge of the possibility of such damage. The names and brands of products and manufacturers are used for identification purposes only. The pictures, descriptions and prices of the products are not contractual. However, it may happen that some items are slightly different from the original photo on the site, or that a color photo is no longer in stock. In this case, the AVM Import SARL will decide, with the customer, to make an exchange within the limit of available stocks, while endeavoring to meet the wishes of the customer.

Period of validity of the tender and the price of the tender

Our prices are valid for the day.

Terms of delivery

The products are delivered to the address indicated by the consumer on the order form and only on the geographical areas that we serve.

All products leave our premises in perfect condition. The customer must inform the carrier (or the factor) of any small trace of shock (holes, traces of crushing etc.) on the package, and if necessary to refuse the package. A new identical product will be returned to you free of charge.

The exchange of any product declared, a posteriori, damaged during the transport, without any reserve has been issued on the reception of the parcel, can not be taken in charge.

As in any shipment, it is possible to be delayed or that the product goes astray. In such a case, we contact the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If necessary, the customer will be reimbursed by the carrier and will deliver a new identical package at his own expense.

We decline all responsibility for the longer delivery times due to the carrier, in particular in case of product loss, bad weather or strike.

Right of withdrawal and conditions of return.

The right of withdrawal applies only to natural persons.

In accordance with Articles L. 120-20, the consumer has a period of 14 calendar days to return, at his own expense, products which do not suit him. This period runs from the day of receipt of the consumer's order. Any return may be notified in advance to the customer service of AVM Import SARL. The product must be returned to Route de Lalbenque 46000 CAHORS.

Only the products returned in their entirety, in their original packaging complete and intact, and in perfect condition of resale will be taken back. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, taken back or exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to ask either the refund of the sums paid or the exchange of the product. In the case of an exchange, the redirection will be at the expense of the consumer.

In the event that the right of withdrawal is exercised, AVM Import SARL will make every effort to reimburse the consumer within thirty days.

For any return, just go to your account and click on "Back" and follow the steps.

Carrier Delivery Issue

Any anomalies concerning delivery (damage, missing product in relation to the delivery note, damaged package, broken products ...) must be indicated on the delivery slip in the form of a "manuscript reserve", accompanied by the signature of the customer.

The consumer must also confirm this anomaly by sending a registered letter with acknowledgment of receipt stating the claims to the carrier within two (2) working days of the date of delivery.

The consumer must send a copy of this letter to AVM Import Route de Lalbenque 46000 CAHORS. Without this fact, we do not proceed to any trade.

Errors in delivery

The consumer must make a complaint to the AVM Import SARL, on the same day of the delivery or at the latest on the first working day following the delivery, any complaint of error of delivery and / or non-conformity of products in kind or quality in relation to the indications on the order form.

After this period, any complaint will be rejected.
The formulation of this complaint with the SARL AVM Import can be made to the following address: Route de Lalbenque 46000 CAHORS.
Any complaint not made in the rules defined above and in the time allowed can not be taken into account and will release the SARL AVM Import of any responsibility towards the consumer.

In the event of an error in delivery or exchange, any product to be exchanged or refunded must be returned to the AVM Import SARL as a whole and in its original packaging in impeccable condition at the following address: Route de Lalbenque 46000 Cahors.

To be accepted, any return must be reported and have the prior agreement of AVM Import SARL, which in case of agreement will redirect the parcel to the correct address.

The shipping costs are the responsibility of the SARL AVM Import, except in the event that it proves that the product does not correspond to the declaration of origin made by the consumer in the correct direction of return.

Product warranty

The provisions hereof shall not deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects of the thing sold.

The consumer is expressly informed that the AVM Import SARL is not the manufacturer of the products presented on the site www.joeandjo.fr disclaiming any responsibility for the defective products.

Consequently, in the event of damage caused to a person or property by default of the product, only the responsibility of the manufacturer of the product may be sought by the consumer on the basis of the information on the packaging of the said product.

The warranty period is one year (1 year). This warranty excludes all products modified or repaired by the customer or by any entity other than the providers chosen by AVM Import SARL.

The warranty can be extended according to the methods envisaged in store and on the site in the workshop section.

Rights of Use

The use of the marks present on the site is strictly forbidden.

Force majeure

Neither party shall have failed to fulfill its contractual obligations, to the extent that their performance is delayed, hindered or prevented by a fortuitous event of force majeure. Any act or circumstance irresistible, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which can not be prevented by the parties, in spite of all reasonable efforts, be regarded as a case of force majeure.

The party affected by such circumstances shall notify the other party within ten working days of the date on which it became known.

The two parties shall, within a period of three months, then meet, unless it is impossible due to force majeure, to examine the impact of the event and to agree on the conditions under which the performance of the contract will be continued.
If the case of force majeure has a duration exceeding a duration of one month, these general conditions may be canceled by the injured party.

Expressly, force majeure or unforeseeable circumstances are considered, in addition to those which are usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport, earthquakes, fires, storms, floods, lightning, the termination of telecommunication networks or difficulties specific to telecommunication networks external to customers.

Partial validation

If one or more of the stipulations in these general conditions are held to be unvalidated or declared as such by law, regulation or as a result of a final decision of a competent court, the other stipulations shall retain their full force and their scope.

No waiver

The fact that one of the parties does not avail itself of a failure by the other party to any of the obligations referred to in these general sales conditions can not be interpreted as a claim in the future to the obligation in question.
Applicable law
These general conditions are subject to French law. This is the case for the rules of funds as well as for the rules of form.

In case of dispute or complaint, the consumer will address in priority to AVM Import SARL to obtain an amicable solution.
Protection of personal data

All the data you give us are so that we can process your orders.
By virtue of law no. 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have the right to rectification, consultation, modification and deletion of data at AVM Import SARL which you have communicated to us. This right can also be exercised online.

Disputes

Any order placed through the site www.joeandjo.fr carries the client's adhesion, and without any restriction, to the general conditions of sale of the SARL AVM Import.

In the event of sale to a legal entity, any difference relating to the sale (prices, CGV, products, ...) will be subject to French law before the Commercial Court of the registered office of AVM Import SARL.